Patient Charter

The practice is committed to providing service of the highest possible standards.

This means

1. Always putting the patient first, ensuring services that are provided are of the highest standards, meeting national and local standards
2. The right of the patient to express preference of practitioner
3. Patient information is to be treated with strict confidentiality by all who have access to it
4. Providing more emphasis on health promotion and prevention of illness
5. All staff is encouraged to do further training to maximise the use of particular skills to improve service
6. Using all practice resources to the fullest
7. Waiting time within the practice will be kept to a minimum
8. Self-help information on minor illnesses is available

 In return, the Practice asks you to

1. Arrive on time for your appointment
2. Inform the practice as soon as possible if the appointment is no longer necessary or you are unable to attend
3. Avoid requests for home visits unless absolutely necessary
4. Avoid delays in surgery by remembering that an appointment is for one person only
5. Treat our receptionist with care and courtesy and do not abuse surgery properties or facilities
6. Remember that you are largely responsible for your own health and it is up to you to take the advice recommended to you